You job is not easy. And it probably won't get easier. But can I let you in on one little secret?
When a woman is hurting, or comes to you with a problem, she doesn't want you to come up with a million ways to fix it. She wants you to comfort her, to empathize with her. She is telling you not because you are the only person on earth who knows enough to fix it, but because she needs someone to listen. If she shoots down the "fix-it" ideas you present, it's probably because she's not ready to hear them, nor does she want to.
Yes, I know. It ridiculous. But we're not asking you to fix that either. Just preparing you for the next time this situation presents itself to you. You're welcome and have a lovely